Contact KPJ Ampang Puteri Specialist Hospital Call: 603 - 4270 2500 Contact Us Online Request an Appointment
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Guide to Hospital

Welcome to Ampang Puteri Specialist Hospital
Our mission is to Deliver Quality Healthcare Services to Our Customers. Please do not hesitate to let us know if we can be of your service.



HOW TO REACH US
Map & Directions

Ampang Puteri map
Address:
No. 1 Jalan Mamanda 9,
Taman Dato Ahmad Razali,
68000 Ampang,
Selangor Darul Ehsan, Malaysia.

Telephone Number

(+60) 3-4270-2500(General);
(+60) 3-4270 7060 (Emergency)
Fax: 603-4270 2443

Public Transportations
Below, you can find a list of public transportations that will bring you to Ampang Puteri Specialist Hospital for your visit. These buses will stop at Ampang Point station, which is within the walking distance away from Ampang Puteri Specialist Hospital. For more information, please visit RapidKL website (public transportation service in KL) at http://www.rapidkl.com.my/.

Bus Service:

Metrobus:
  • 28 – Starting Point - Ampang Point - KLCC
  • 78 – Starting Point - Ampang Point - KLCC
  • 79 – Starting Point - Ampang Point - KLCC
SJ Bus:
  • 79 – Ampang Point - KLCC
RapidKL:
  • U22 – Sri Nilam - Ampang Point - KLCC
  • U28 – Taman Mulia Jaya - Ampang Point - KLCC
  • U29 – Taman Mulia Jaya - Ampang Point - KLCC
  • U30 – Pandan Mewah - Ampang Point - KLCC
  • U34 – Wangsa Maju - Ampang Point
  • T307 – From Jalan Keramat Dalam - Ampang Point
  • T320 – From Bukit Indah - Ampang Point
  • T328 – From Jalan Cempaka - Ampang Point
  • T332 – From Jalan Lembah Jaya Utara - Ampang Point
ADMISSION & DISCHARGE
Registration
Pre-registration can speed your visit by saving your time waiting at the queue. You can do this by:
  • Online appointment at website link
  • Phone (+60) 3-4270-2500
Walk-in Registration
The admission counter is located at the ground floor next to the main entrance. During registration for admission, you will be requested to present your identity card/passport or any other legal documents for registration purpose. For children under 12 years old, parents or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Operating Hours


Operating hours for the Admission Counter:

Monday – Friday : 8.00am – 6.00pm

Saturday : 8.00am – 12.30pm

Sunday & public holidays : Closed



Our Admission office is located at the Lobby, ground floor. Appointments for admission are made during your visit to the consultant’s clinic. Planned admission can be made through Admission counter at the Lobby from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at ground floor. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Service.

Patient Rights and Responsibilities
We strive to care for the physical, emotional and spiritual needs of our patients with respect and dignity. Upon admission you will be given a brochure that explains on Patient & Family Rights and Responsibilities in more detail. However, if you would like more information, please contact our Customer Service at ext. 1288 or 1289.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

During Your Stay
Our nursing staffs will orientate you to the ward and all other facilities available in your room. You will be given an identification wristband upon your admission. Please do not remove the band during your stay in the hospital. It helps to provide positive identification of you to all who serve you and is a safeguard for our protection.

Belongings/Valuables
You are advised to keep only a few personal items such as toiletries, a bathrobe, slippers and sleepwear in your room. The hospital does not assume responsibility for valuables including medications. You are advised to send the valuable home as soon as possible. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you.

Nurse Call System
Each bedside is provided with a call button that allows you to call for attention at any time. These buttons are also located in the toilets and bathrooms. Should you need any assistance please push the call button.

Meal Services
If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:
Breakfast 7.30am - 8.30am
Lunch 12.00pm - 1.00pm
Dinner 6.30pm - 7.30pm


Staff identification
Staff members will introduce themselves to you. They all wear complete uniforms with a nametag with their designation spelled.

Infection Control
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.

Telephones
This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press “0” for operator’s assistance. To make external calls, please press "0" for operator’s assistance. Charges for your external calls will be reflected in your hospital bill. Public telephones are available at the ground floor, near to the A&E service. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient room is equipped with a television. If you encounter problem with the television, please contact our Maintenance & Engineering Service at ext. 1008 or 1013. Newspaper
A choice of one complimentary newspaper is provided only to all single room occupants.

Smoking Policy
Our hospital observes a strict "NO SMOKING" code of practice within our premises following the Ministry of Health regulations.

Discharge from Hospital
You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment (if applicable) with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (ext. 1144, office hours only) or Billing Unit (ext. 1258 or 1257).

Payment Counter
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the respective floors or at the first floor. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc

After Hospital Stay
Post-surgery care is a significant measure to take for your full recovery. We provide the following services to aid you to adapt to your normal lifestyle or a better lifestyle.

Home Nursing Service
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call ext 3344.

Physiotherapy and Rehabilitative Care

VISITORS INFORMATION
Vehicle Parking
Ampang Puteri Specialist Hospital collaborates with Metroparking Sdn Bhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.

If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital’s lobby or the approach external private parking area that is located next to the hospital.
The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Visiting hours
In our continuing effort to provide quality care, KPJ-APSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:


General ward & Maternity ward

12.00 pm – 3.00pm

5.00pm – 9.30pm


Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient’s need for proper rest.


Intensive Care Unit (ICU)
&
Coronary Care Unit


12.30pm – 1.30pm

6.00pm – 8.00pm


Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

Infection Control
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.

Overnight stay
As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Hotel accommodations
To your convenience, Ampang Puteri Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Corus Hotel Kuala Lumpur
Address: 200 Jalan Ampang, Kampung Datok Keramat, 50450 Kuala Lumpur
Tel no. 03-2161-8888
Website: http://www.corushotelkl.com/

De Palma Hotel Ampang
Address: Jalan Selaman 1/2, Palm Square, Ampang Point, Jalan Ampang, Ampang, 68000 Selangor
Tel no. 03-4270-7070
Website: http://www.depalmahotel.com/ampang.htm

Flamingo Hotel
Address: No. 5, Tasik Ampang, Jalan Hulu Klang, Ampang, 68000 Selangor
Tel no. 03-4256-3288
Website: http://www.flamingo.com.my

Hotel Lanson Place Ambassador Row Residences
Address: No. 1 Jalan Ampang Hilir, Desa Pahlawan, 55000 Kuala Lumpur
Tel no. 03-4253-2888
Website: http://www.lansonplaceambassadorrow.com/ppc/offer01-google-lansonplace.php?gclid=CJPv6tznyJ0CFZAwpAod-n4Rrw

Hotel Maya Kuala Lumpur
Address: 138, Jalan Ampang, 50450 Kuala Lumpur
Tel no. 03- 2711 8866
Website: http://www.hotelmaya.com.my/defaultV2.aspx

Holiday Villa Apartment Suites
Address: 225 Jalan Ampang, 55000 Kuala Lumpur
Tel no. 03-2179-9000
Website: http://www.holidayvillaapartmentsuiteskl.com/

Renaissance Kuala Lumpur Hotel
Address: Corner of Jalan Sultan Ismail and Jalan Ampang, 50450 Kuala Lumpur
Tel no. 03-2162-2233
Website: http://www.marriott.com/hotels/travel/kulrn-renaissance-kuala-lumpur-hotel

PAYMENT SERVICE
Deposit Amount
All admissions without GL require a deposit. The admission clerk will advise you of the deposit amount at the time of admission. This amount is corresponded with your choice of accommodation and type of treatment.

Type Amount Required as Deposit
Medical Please refer to your admission letter
Surgical 70% of the estimated surgical cost
Packages 100% of the package amount
Insurance & Manage Care Organization RM 200 per admission

Room Rate
Ampang Puteri Specialist Hospital is equipped with 217 beds, both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

Corporate Room Rates (Exclusive of 5% Government Tax)
Room Type *Rate Per Day (RM)
VIP Suite 580.00
Executive Deluxe 330.00
Deluxe Private 280.00
Single / Standard 230.00
Semi Private / Twin 160.00
4 / 5 Bedded 110.00
Day Ward for day surgery (First 4 Hours) 90.00
ICU 380.00
Incubator 100.00
Nursery 60.00

Paediatric Ward (Mother & Child) *Rate Per Day (RM)
VIP Suite 680.00
Single Deluxe 380.00
Single / Standard 290.00
Semi Private / Double 250.00
3 Bedded 210.00
4 Bedded 180.00

Premier Ward *Rate Per Day (RM)
VVIP Suite 980.00
VIP Suite 680.00
Executive Deluxe 480.00
Single Deluxe 430.00
Single Private 380.00

*DEPOSIT (RM)
  SURGICAL (RM) MEDICAL (RM)
VIP 5,000.00 4,000.00
Executive Deluxe / Deluxe Private 4,500.00 3,750.00
Single Standard 4,000.00 3,500.00
Semi Private 3,500.00 3,000.00
4 Bedded 3,000.00 2,500.00
ICU 5,000.00 4,000.00
Day Ward 1,000.00 Not applicable
Nursery Not applicable 600.00
CABG 20,000.00 Not applicable

Other package procedures:  70% of the package price

* All rates shown here are not inclusive of government tax. Also, all rates quoted are subject to revision from time to time by KPJ APSH.
- All room rates are inclusive of meals with advice from your doctor.
- All rooms are fully air-conditioned with attached bathroom, TV and telephone (3 bedded and 4/5bedded rooms are not provided with telephone).


Payment Counter & Operating Hour
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.


Operating hours (First Floor Counter)

Monday – Friday
8.30am – 9.00pm

Saturday
9.00am – 2.00pm

Sunday
Closed


Discharge after office hour will be channeled to A&E department

Payment Methods
Upon admission, the Admission staff will enquire your mode of payment. You are advised to present your insurance cards (including Medicare card), or letter of guarantee (GL) if applicable during your admission. Our Admission staff will assist you to determine if your hospital costs will be covered or if additional financial arrangements should be made.

Acceptable Mode of Payment
  • Cash
  • Credit Card (Master/Visa/Amex & Diners)
  • Bank Draft
  • Valid Guarantee Letter (GL)
Health Insurances
Please check with your provider (insurance company) to ensure that Ampang Puteri Specialist Hospital is covered by your insurance plan.

OTHER SERVICES
Clinic Hours


Monday – Friday 8.30am – 5.00pm

Saturday 8.30am – 12.30pm

Sunday & public holidays Closed


** Some clinics will be closed on certain days for Doctors Operation Days

Pharmacy
Outpatient pharmacy is located at the ground floor right opposite to the main entrance.

The pharmacy is operating 24 hours a day. Pharmacy for outpatient begins at 8.30am until all prescriptions have been cleared for the day. Any prescriptions after office hour are dispensed from the A& E department.

Inpatient pharmacy shares the same pharmacy with the outpatient pharmacy until 9pm. From 9pm till 7am, inpatient pharmacy will be at the A & E department (pharmacy). After 7am inpatient pharmacy will be back at outpatient pharmacy.

All valid prescriptions completed with patient's name, MRN or I/C, date, name, stamp and address of the prescriber will be honored. Patients with such prescriptions (taken outside of APSH) will be given medications according to their prescriptions. All valid prescriptions will be honored in the exception of psychotropic drugs, in which only the internal prescription is allowed.

Patient Education/Counseling
Various patient education/counseling services are available during office hours:

Services Person in charge Ext. number
Dietetic counseling Dietitian 2261
Clinical Pharmacy counseling Clinical Pharmacist 1109
Diabetic counseling Patient educator 2279
Pain counseling Patient educator 2279


Dining & Shops
Dining
Cafeteria
Located at the ground floor
Operating hours
7.30am – 6.30pm daily
Food choices
Traditional Malay style buffet
A la Carte available

Deli Paris
Located at the ground floor beside the cafeteria
Operating hours
8.00am – 7.00pm daily
Food choices
Sandwiches, cakes and pastries, coffee, tea and soda's

Convenience Shop
Selling all your needs for your stay and/or visit at APSH. Items available are sundries, toiletries, reading materials, and others. Delivery of these items can be made to the ward upon request.
Located at the ground floor
Operating hours
8.00 am – 7.30 pm Monday – Saturday
9.00 am – 7.00 pm Sunday

Floral Service
Paying a visit in a hurry? We offer a variety of bouquet designs and gifts for your visit.
Located at the ground floor
Operating hours
9.00 am – 7.00 pm Monday – Saturday
Close on Sunday

Kiosk
Information KIOSK
To ease your visit, we have provided this machine to give you a full picture of the hospital.
Located at the Lobby foyer (ground floor)

Comel Child & Mother Centre
This centre provides diaper changing and breastfeeding facilities for you, the mother, and your kids. Also, there is a play area for your children while waiting.
Located at the third floor
Operating hours
9.00am – 5.30pm daily

Surau / Muslim Prayer Room
Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at the 1st floor

Interpreter Service
If you need an interpreter, please ask your nurse for arrangement. We will try to assist you as much as possible.

ATM machines
For your convenience, an automated teller machine (ATM) is located near the entrance to Accident & Emergency service at ground floor.
Calling Taxi
Needing a transport? You may request for a taxi service at the front desk counter located at the ground floor.
You are advised to wait at the main lobby area while waiting for the taxi.

MISCELLANEOUS
Medical Records
A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. Ampang Puteri Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Patient Safety
Our safety and security measures:
  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Security door access system at all the entrances to wards
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).
We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises.

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Executive Screening Packages
Ampang Puteri Specialist Hospital offers many comprehensive and affordable screening packages for your health screening needs. For further information, please view website link or contact Premier screening & Wellness Center at ext. 1184.

Ante Natal Class
Antenatal class is available here at Ampang Puteri Specialist Hospital. For further information kindly contact the Customer service at ext 1288/1289.

Support Group
Support group provides education and emotional support that could improve your quality of life. Emotional support and educational assistance may lessen your worries fighting for diseases/sickness or facing a difficult situation. Please do not hesitate to ask for our help.

Breastfeeding Support Group.
  • Tel: 03-4270 2500; ext. 3344 / 3337 / 3338
  • Contact persons:
    • Pn. Rozana, Pn. Zuraida, Pn. Izamazvita (ext. 3344)
    • Pn. Suraya, Pn. Norhayati (ext. 6006)
    • Pn. Sujatha, Pn. Rohafiza, Pn. Hanisah (ext. 3338)
    • Pn. Naizatulshima (ext. 3337)
Information Desk
Information Desk is situated at the Main Lobby. If you need wheelchair assistance, taxi services, or porter services, please contact us at ext 1176 /1175 or request from the Nurse Counter.

Hotel Accommodations
To your convenience, Ampang Puteri Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Corus Hotel Kuala Lumpur
Address: 200 Jalan Ampang, Kampung Datok Keramat, 50450 Kuala Lumpur
Tel no. 03-2161-8888
Website: http://www.corushotelkl.com/

De Palma Hotel Ampang
Address: Jalan Selaman 1/2, Palm Square, Ampang Point, Jalan Ampang, Ampang, 68000 Selangor
Tel no. 03-4270-7070
Website: http://www.depalmahotel.com/ampang.htm

Flamingo Hotel Address: No. 5, Tasik Ampang, Jalan Hulu Klang, Ampang, 68000 Selangor
Tel no. 03-4256-3288
Website: http://www.flamingo.com.my

Hotel Lanson Place Ambassador Row Residences
Address: No. 1 Jalan Ampang Hilir, Desa Pahlawan, 55000 Kuala Lumpur
Tel no. 03-4253-2888
Website: http://www.lansonplaceambassadorrow.com/ppc/offer01-google-lansonplace.php?gclid=CJPv6tznyJ0CFZAwpAod-n4Rrw

Hotel Maya Kuala Lumpur
Address: 138, Jalan Ampang, 50450 Kuala Lumpur
Tel no. 03- 2711 8866
Website: http://www.hotelmaya.com.my/defaultV2.aspx

Holiday Villa Apartment Suites
Address: 225 Jalan Ampang, 55000 Kuala Lumpur
Tel no. 03-2179-9000
Website: http://www.holidayvillaapartmentsuiteskl.com/

Renaissance Kuala Lumpur Hotel
Address: Corner of Jalan Sultan Ismail and Jalan Ampang, 50450 Kuala Lumpur
Tel no. 03-2162-2233
Website: http://www.marriott.com/hotels/travel/kulrn-renaissance-kuala-lumpur-hotel