Contact KPJ Ampang Puteri Specialist Hospital Call: 603 - 4270 2500 Contact Us Online Request an Appointment
Patients & Visitors
OUT PATIENT CARE SERVICES/ OPD
APSH Out Patient Clinics
KPJ Ampang Puteri specialist hospital out patients clinics are for those patients, who do not require emergency care and patients are stable with non acute healthcare problems, and illnesses.
Appointment times are given but clinics mostly are run on, first come first serve basis every day.
Please visit our specialist doctors who are there for best and fastest possible care for your better health.

APSH Day Care Clinic
KPJ Ampang Puteri specialist hospital day care clinics are for pre selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can go back home on the same day.
Every procedure and treatment option under day care has its check list for patients, and this is well explained to every patients registered for day care procedure.

APSH Emergency Department
Our A&E department is located at the ground floor. Emergency admissions and after office hours admissions are handled here. As well, admissions during weekends and public holidays have to be made here.

KPJ Wellness Center
We believe that to maintain a healthy lifestyle, putting prevention into practice is important. Thus, we have provided you a convenient centre, Premier Screening and Wellness Centre (PSWC), to accommodate your needs. Our wellness centre is ambitious to create awareness and better knowledge on your wellness. Our health assessment packages help to protect, promote and maintain your health and well-being. There are a wide range of packages offered by our PSWC to suit your different lifestyle, stages of life, sex, family and medical history. Also, we provide extensive preventive healthcare services and facilities in an exclusive environment focused on comfort and convenience. Our caring and professional Wellness Doctor will handle all your preventive healthcare requirements with confidentiality.

General Advice/Information
  • You are advised to fast from midnight before the first day of your health screening appointment. No food or beverages are allowed during the fast with the exception of plain water.
  • Kindly inform our staff during registration if you have any health problems such as chest pain, discomfort, tightness, or if you have undergone any procedure such as balloon angioplasty, stenting or bypass surgery.
  • Please avoid bringing expensive valuables with you during the health screening.
Advice for Ladies
  • It is advisable to book your appointment around day 10-14 of your menstrual cycle. This is about a week after your last day of menstruation.
  • If you are menstruating on the day of your appointment, please call up the PSWC to reschedule your appointment.
  • Kindly inform the receptionist during registration if you are pregnant or suspected to be pregnant as X-rays, Bone Scan, and Mammogram are not recommended if you are pregnant.
Tel: 603-42702500 Ext. 1184/1195

Screenings & Packages
  • Premier Screening Packages
  • Wellness Screening Packages
  • Special Packages
BEFORE & AFTER YOUR HOSPTIAL STAY
Preparing your hospital admission
You will be referred for admission registration at Admission Counter, Main Lobby during office hours (8:00am to 6:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission :
  • Documents:
    1. Identity Card or Passport or Birth Certificate
    2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes


Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (ext. 1144, office hours only) or Billing Unit (ext. 1258 or 1257).

Home Nursing Care
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call ext 3344.

Physiotherapy and Rehabilitative Care
KPJ Ampang Puteri specialist hospital provides physiotherapy care for in patients and outpatient under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists' help patients overcome their physical problems and improve well being and fitness.
Rehabilitation is also provided for patients as per consultant's advise.

PATIENT FINANCIAL SERVICES
Payment Counter Info
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.


Operating hours (First Floor Payment Counter):

Monday – Friday : 8.30am – 9.00pm

Saturday : 9.00am – 2.00pm

Sunday : Closed

Discharge after office hour will be channeled to A&E department


Health Insurance Accepted
Please check with your provider (insurance company) to ensure that Ampang Puteri Specialist Hospital is covered by your insurance plan.

Financial Counseling
KPJ Ampang Puteri specialist hospital finance department provides a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance department for this.

Pay Your Bill Online
KPJ Ampang Puteri specialist hospital web masters are working on to provide this facility to its consumers in near future. Your feedback and guidance if any will be highly appreciate for this.

Contact Us
For inquiries, please visit APSH Payment Counter located at the first floor or the respective floors.
For online contact please visit our CONTACT US area.

FAQ's
  1. How Do I get a copy of an itemized bill?
  2. Will APSH accept my insurance?
  3. Will all of my insurance be billed?
  4. Does APSH Payment Counter accept credit cards?
  5. Who do I contact to update and/or re-bill my insurance?
  6. How can I check on the status of my account?
  7. What should I do if my insurance denies a claim?
  8. How will I know if my hospital bill has been paid?
  9. What if I have other questions about my bill?
INFORMATION FOR PATIENTS
Patient Services


Operating hours for the Admission Counter:

Monday – Friday : 8.00am – 6.00pm

Saturday : 8.00am – 12.30pm

Sunday & public holidays : Closed


Our Admission office is located at the Lobby, ground floor. Appointments for admission are made during your visit to the consultant’s clinic. Planned admission can be made through Admission counter at the Lobby from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at ground floor. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Service.

Registration
One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Packet
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Patient Accommodations
Ampang Puteri Specialist Hospital is equipped with 217 beds, both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

CORPORATE ROOM RATES (EXCLUSIVE OF 5% GOVT TAX)
Single Room *Rate Per Day (RM)
VIP Suite 580.00
Executive Deluxe 330.00
Deluxe Private 280.00
Single / Standard 230.00
4 / 5 Bedded 110.00
ICU 380.00
Incubator 100.00
Nursery 60.00


Peadiatric Ward (Mother & Child) *Rate Per Day (RM)
VIP Suite 680.00
Single Deluxe 380.00
Single / Standard 290.00
Semi Private / Double 250.00
3 Bedded 210.00
4 Bedded 180.00


Premier Ward *Rate Per Day (RM)
VVIP Suite 980.00
VIP Suite 680.00
Executive Deluxe 480.00
Single Deluxe 430.00
Single Standard 380.00


Category Rates (RM)
5 BEDDED ROOM 100.00
4 BEDDED ROOM 100.00
SEMI PRIVATE 190.00
STANDARD PRIVATE 250.00
DELUXE 300.00
VIP SUITE 680.00


DAY WARD FOR DAY SURGERY
(First 4 Hours)
RM 90.00
DEPOSIT (RM)
  *SURGICAL (RM) *MEDICAL (RM)
VIP 5,000.00 4,000.00
Executive Deluxe / Deluxe Private 4,500.00 3,750.00
Single Standard 4,000.00 3,500.00
Semi Private 3,500.00 3,000.00
4 Bedded 3,000.00 2,500.00
ICU 5,000.00 4,000.00
Day Ward 1,000.00 Not applicable
Nursery Not applicable 600.00
CABG 20,000.00 Not applicable
Other package procedures:  70 % of the package price
* All rates shown here are not inclusive of government tax. Also, all rates quoted are subject to revision from time to time by KPJ APSH.
- All room rates are inclusive of meals with advice from your doctor.
- All rooms are fully air-conditioned with attached bathroom, TV and telephone (3 bedded and 4/5bedded rooms are not provided with telephone).


Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Telephones
This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press “0” for operator’s assistance. To make external calls, please press "0" for operator’s assistance. Charges for your external calls will be reflected in your hospital bill. Public telephones are available at the ground floor, near to the A&E service. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient room is equipped with a television. If you encounter problem with the television, please contact our Maintenance & Engineering Service at ext. 1008 or 1013.

Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records
A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. Ampang Puteri Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services
If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:
Breakfast 7.30am - 8.30am
Lunch 12.00pm - 1.00pm
Dinner 6.30pm - 7.30pm


Patient Financial Services
For inquiries, please visit APSH Payment Counter located at the first floor or the respective floors.

Support Group
Support group provides education and emotional support that could improve your quality of life. Emotional support and educational assistance may lessen your worries fighting for diseases/sickness or facing a difficult situation. Please do not hesitate to ask for our help.

Breastfeeding Support Group
  • Tel: 03-4270 2500; ext. 3344 / 3337 / 3338
  • Contact persons:
    • Pn. Rozana, Pn. Zuraida, Pn. Izamazvita (ext. 3344)
    • Pn. Suraya, Pn. Norhayati (ext. 6006)
    • Pn. Sujatha, Pn. Rohafiza, Pn. Hanisah (ext. 3338)
    • Pn. Naizatulshima (ext. 3337)
INFORMATION FOR VISITORS
Visiting Hours
In our continuing effort to provide quality care, KPJ-APSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:


General ward & Maternity ward

12.00 pm – 3.00pm

5.00pm – 9.30pm


Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient’s need for proper rest.


Intensive Care Unit (ICU) & Coronary Care Unit

12.30pm – 1.30pm

6.00pm – 8.00pm


Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

OVERNIGHT STAY
As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Other Services
To convenient your stay and visit at our hospital, we have provided you these services and facilities:

Information KIOSK
To ease your visit, we have provided this machine to give you a full picture of the hospital.
Located at the Lobby foyer (ground floor)
Dining
Cafeteria
Located at the ground floor
Operating hours
7.30am – 6.30pm daily
Food choices
Traditional Malay style buffet
A la Carte available

Ritazza Café
Located at the ground floor beside the cafeteria
Operating hours
8.00am – 7.00pm daily
Food choices
Pastries and cakes as well as set breakfast and lunch are available in Ritazza Café

Convenience Shop
Selling all your needs for your stay and/or visit at APSH. Items available are sundries, toiletries, reading materials, and others. Delivery of these items can be made to the ward upon request.
Located at the ground floor
Operating hours
8.00 am – 7.30 pm Monday – Saturday
9.00 am – 7.00 pm Sunday

Floral Service
Paying a visit in a hurry? We offer a variety of bouquet designs and gifts for your visit.
Located at the ground floor
Operating hours
9.00 am – 7.00 pm Monday – Saturday
Close on Sunday

Comel Child & Mother Centre
This centre provides diaper changing and breastfeeding facilities for you, the mother, and your kids. Also, there is a play area for your children while waiting.
Located at the third floor
Operating hours
9.00am – 5.30pm daily

Surau / Muslim Prayer Room
Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at the 1st floor

Interpreter Service
If you need an interpreter, please ask your nurse for arrangement. We will try to assist you as much as possible.

ATM machines
For your convenience, an automated teller machine (ATM) is located near the entrance to Accident & Emergency service at ground floor.
Calling Taxi
Needing a transport? You may request for a taxi service at the front desk counter located at the ground floor.
You are advised to wait at the main lobby area while waiting for the taxi.


Hotel Accommodations
To your convenience, Ampang Puteri Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Corus Hotel Kuala Lumpur
Address: 200 Jalan Ampang,
Kampung Datok Keramat,
50450 Kuala Lumpur
Tel no.: 03-2161-8888
Website: http://www.corushotelkl.com/

De Palma Hotel Ampang
Address: Jalan Selaman 1/2, Palm Square,
Ampang Point, Jalan Ampang, Ampang,
68000 Selangor
Tel no.: 03-4270-7070
Website: http://www.depalmahotel.com/ampang.htm

Flamingo Hotel
Address: No. 5, Tasik Ampang,
Jalan Hulu Klang, Ampang,
68000 Selangor
Tel no.: 03-4256-3288
Website: http://www.flamingo.com.my

Hotel Lanson Place Ambassador Row Residences
Address: No. 1 Jalan Ampang Hilir,
Desa Pahlawan,
55000 Kuala Lumpur
Tel no.: 03-4253-2888
Website: http://www.lansonplaceambassadorrow.com/ppc/offer01-google-lansonplace.php

Hotel Maya Kuala Lumpur
Address: 138, Jalan Ampang,
50450 Kuala Lumpur
Tel no.: 03- 2711 8866
Website: http://www.hotelmaya.com.my/defaultV2.aspx

Holiday Villa Apartment Suites
Address: 225 Jalan Ampang,
55000 Kuala Lumpur
Tel no.: 03-2179-9000
Website: http://www.holidayvillaapartmentsuiteskl.com/

Renaissance Kuala Lumpur Hotel
Address: Corner of Jalan Sultan Ismail and Jalan Ampang,
50450 Kuala Lumpur
Tel no.: 03-2162-2233
Website: http://www.marriott.com/hotels/travel/kulrn-renaissance-kuala-lumpur-hotel

Public Transportation
Below, you can find a list of public transportations that will bring you to Ampang Puteri Specialist Hospital for your visit. These buses will stop at Ampang Point station, which is within the walking distance away from Ampang Puteri Specialist Hospital. For more information, please visit RapidKL website (public transportation service in KL) at http://www.rapidkl.com.my/.

Bus Service:
  • Metrobus:
    • 28 – Ampang Point - KLCC
    • 78 – Ampang Point - KLCC
    • 79 – Ampang Point - KLCC
  • SJ Bus
    • 79 – Ampang Point - KLCC
  • RapidKL
    • U22 – Sri Nilam - Ampang Point - KLCC
    • U28 – Taman Mulia Jaya - Ampang Point - KLCC
    • U29 – Taman Mulia Jaya - Ampang Point - KLCC
    • U30 – Pandan Mewah - Ampang Point - KLCC
    • U34 – Wangsa Maju - Ampang Point
    • T307 – From Jalan Keramat Dalam - Ampang Point
    • T320 – From Bukit Indah - Ampang Point
    • T328 – From Jalan Cempaka - Ampang Point
    • T332 – From Jalan Lembah Jaya Utara - Ampang Point
LRT Service:
Ampang Line: get off at Ampang Station (Last Station)
  • Transit to bus and stop at the Ampang Point bus station
* Bus fare costs around RM1.00 – RM 3.00 depending on your departure station.
* LRT fare costs around RM 0.70 – RM 2.40 depending on your departure station.




SAFETY & QUALITY
Patient Safety
Our safety and security measures:
  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Security door access system at all the entrances to wards
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).
We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay
KPJ Ampang Puteri specialist hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

APSH Safety Goals
KPJ Ampang Puteri specialist hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients is the at the center of our care provision and is the most important member of KPJ Ampang Puteri specialist hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints
If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found APSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: apsh@apsh.kpjhealth.com.my
Tel: 603-4270 2500
Fax: 603-4270 2443